feature design

portlet for Allstate's in-house call-center app (2010)

In 2010 I contracted with Allstate Insurance to add a feature to the in-house portal that served their call centers. In this engagement, I wore every hat a UX Designer can possibly wear: From a vast list of requirements, I concepted, sketched, and storyboarded a solution. I architected the data flow. I evangelized the solution to stakeholders to secure their sign-off. I prototyped it and tested it for usability with actual end-users. I delivered all final wireframes and all visual design assets. And I inspected the development team's builds repeatedly until full alignment with design was achieved.