portlet for internal call-center application (2010)

In a few contexts I'd worked in by the time I rolled on at Allstate, I had too often seen the word "Agile" get twisted to mean "do it all at once and as fast as you can." So it was refreshing to be a part of a departmental UX methodology that approached problems one step at a time: You can't have concepts without requirements and you can't have wireframes without concepts. So why would you try to do any of this out of sequence? As can be seen in the screenshots on this page, Allstate additionally embraced very classic standards for what constituted an effective wireframe document. So it was again refreshing to adhere to some old-school standards when I designed a small build-out for their call-center app.

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